Door photos
Front, back, door edge and existing strike plate.
Buyer resources
Choose well.
Prepare your order.
Check the door, confirm the configuration and agree the support arrangement.
Door compatibility
Show us the door.
Include these four items in your enquiry.
Measurements
Thickness, lock-body dimensions, backset and fixing holes.
Opening direction
Left or right handing, inward or outward opening, and door material.
Installation location
Indoor or exposed setting, application and destination country.
Frequently asked
Before you order.
Product and service details should be agreed for the exact model and destination market.
Will the lock fit my doors?
Send door photos, measurements and the destination country. The lock body, existing holes and installation requirements need to be reviewed for the selected configuration.
Which app or remote-access option is available?
Describe how customers will manage access. Confirm the supported app, connection type, gateway requirements and included accessories for the exact variant.
How do I request samples, MOQ and a quotation?
Send the model, market, estimated quantity and shipping destination. Include sample and packaging needs. The quotation should identify configuration, sample terms, MOQ, lead time, payment and shipping arrangements.
What should I send for a branding request?
Share logo artwork, preferred finish, packaging brief and manual languages. Identify hardware or software changes separately so the available options and scope can be reviewed.
Why is the interior turn-knob stiff after installation?
Ask the installer to check the spindle orientation and length, and whether the mounting screws are too tight. Test the lock with the door open before checking operation with the door closed. If the problem remains, contact us with the model and installation photos.
How are warranty and after-sales responsibilities agreed?
Discuss installation guidance, manuals, spare parts and fault reporting before ordering. Agree warranty terms and service responsibilities in writing, including who handles installation and customer support in your local market.
What about certificates or project documents?
List the documents your destination market or project requires. Request documentation for the exact model and configuration, and review its scope before committing to an order.
Instructions for your model
Request the matching guide.
Include the model name or label, door type and the installation or setup question in your enquiry.